Returns & Refunds

Every holder is made to order — we print each one for your order, so we're not able to accept general or change-of-mind returns.

What we absolutely will do: if your holder arrives damaged, faulty, or not what you ordered, we'll make it right. Email us at ourthrivingduckling@gmail.com within 10 business days of delivery with a photo and your order number, and we'll replace it or refund you — your choice.

Cancelling an order: because we print to order, reach out as soon as you can. If you contact us before we've started printing, we can cancel and refund in full. Once it's in production we may not be able to.

Refunds go back to your original payment method through Stripe, usually within 5–10 business days of us confirming it.

Questions about an order? Just get in touch — we're a family, and we'd rather sort it out with you directly.